Customer Service

Welcome to our Customer Service page. We are here to ensure your shopping experience is seamless, supportive, and exceptional from start to finish. If you need assistance at any point, our team is ready to help.

Contact Us

Email: kimmyscosmetics2024@gmail.com
Hours: Monday–Friday, 10 AM–6 PM (KST)
We aim to respond to all inquiries within 24–48 hours.

Order Assistance

If you have questions about your order, payment, or tracking information, please contact us (kimmyscosmetics2024@gmail.com) with your name, order number, and inquiry. We will assist you as quickly as possible.

Shipping & Delivery

We offer fast and reliable shipping worldwide.

  • Orders are processed within 1-2 business days.

  • Tracking information will be sent to your email once your order ships.

  • Shipping times vary by location; international orders may take longer due to customs procedures.

For detailed shipping information, please refer to our Shipping Policy.

Returns & Exchanges

Your satisfaction is our priority.

  • We accept returns and exchanges within 14 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Final sale items are not eligible for return or exchange.

To start a return or exchange, please contact our support team with your order number.

Product Care

Our garments are crafted with premium materials designed to last. Proper care will help preserve their quality:

  • Follow the care label instructions on each item.

  • Hand wash or gentle cycle is recommended for delicate fabrics.

  • Avoid high heat and harsh chemicals to maintain longevity.

Sizing Support

Not sure which size fits you best? Our team is happy to guide you.
Send your measurements or preferred fit, and we’ll recommend the right size for your body and style.

FAQs

Find quick answers to our most common questions in our FAQ section. If you need more help, our team is just a message away.

We’re Here for You

Your trust means everything to us. Whether you have a question, concern, or simply need styling advice—our customer service team is committed to providing a warm, attentive, and luxury care experience.