Frequently Asked Questions (FAQ)

1. What is my size?

You can find detailed measurements in our Size Guide on each product page.
If you’re unsure, contact our Client Care team with your height, weight, and desired fit we’ll be happy to recommend the best size for you.

2. Do you ship internationally?

Yes, we offer worldwide shipping.
Shipping times vary depending on the product, destination, and local customs processing.

3. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery time depends on your location, and tracking information will be sent once your order ships.

4. Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately.
Once the order has been processed, we may not be able to make adjustments.

5. What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
Final-sale items are not eligible for return.

6. How do I start a return or exchange?

Simply contact our support team with your order number.
We will provide step-by-step instructions for returning or exchanging your item.

7. What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment options.
All payments are safely encrypted.

8. Are your products true to size?

You can find detailed measurements in our Size Guide on each product page.
Please note that due to manual measurement, there may be a 1–2 cm difference from the size chart.

If you’re unsure, contact our Client Care team with your height, weight, and preferred fit—we’ll be happy to recommend the best size for you.

9. How should I care for my clothing?

To maintain quality and longevity, follow the care instructions on each garment.
We recommend gentle washing, air drying, and avoiding high heat or harsh chemicals.

10. What if I receive a damaged or incorrect item?

Please contact us immediately with a photo of the issue.
We will resolve it quickly by sending a replacement or arranging a return.

11. Do you restock sold-out items?

Popular styles may be restocked.
Sign up for restock alerts on the product page to be notified first.

12. How can I contact customer service?

You can reach our Client Care team anytime at kimmyscosmetics2024@gmail.com
We strive to respond within 24–48 hours


13. Are your materials sustainable?

Many of our fabrics are sustainably sourced or produced using eco-conscious methods. We continuously work toward choosing materials that reduce environmental impact without compromising quality.

14. Are your fabrics breathable and suitable for activewear?

Yes. Our materials are designed to be breathable, Sweat absorbing, and supportive, perfect for both everyday wear and high-movement activities.

15. Do your fabrics shrink or fade?

Our fabrics are treated to maintain their shape and color. To keep them looking new, we recommend gentle washing, cold water, and air drying.

16. Are your materials safe for sensitive skin?

Yes. We prioritize skin-friendly, non-irritating fabrics. If you have specific sensitivities, feel free to contact us for detailed fabric information.